How do I return or exchange an item?
We really want you to love Fleur't and how you feel in our products. If you need fit advice or would like to exchange an item, please contact us at email@example.com or call 1-866-278-3739 and our delightful Customer Service team will do whatever it takes to make you happy.
If for some reason your purchase doesn’t suit you, you may return unworn, unwashed merchandise with ALL TAGS ATTACHED, within 30 days of purchase for merchandise credit. Please note that all panties are final sale for hygiene reasons.
Here's the quickest, easiest way to process your return:
1) Email us at firstname.lastname@example.org with your order number and reason for return.
2) We will review your request and provide you with a Return Merchandise Authorization (RMA) number. Orders returned without an RMA number will be refused and will be returned back to you. Please include the original receipt or packing slip and write the RMA number on it as well as the outside of the package.
3) Send your order back to the following address:
Return address (US orders)Fleur't Intimates
641 Ridge Road, Bldg #5
Chazy, NY 12921
Please allow 2-3 weeks for us to receive and process your return.
Return address (Canadian orders)
9250 avenue du Parc, Suite 550
Special notes on returns
Due to health and safety concerns, intimate garments containing a crotch or gusset cannot be returned. All panties are final sale.
When you receive merchandise, we ask that you not wear perfume or deodorant when trying on your purchase as scents or marks can be left, which will make the item non-returnable.
Any item that appears washed, worn or smells of smoke or perfumes can not be returned, and we reserve the right to refuse these returns.
Items must be packaged to protect their shape, and we suggest insured mail, so that you have a tracking number. We reserve the right to refuse the return if the product is damaged due to improper packaging.
Cost of the return is at your expense and is non-refundable, unless we’ve made an error or the item is defective.
Any returned times that do not meet our standard will be returned to you, if desired, at your expense.
Any Sale items may be returned or exchanged according to the guidelines above, unless noted as Final Sale or Clearance.
How long will it take for my return to be processed?
Once received, returns will take up to 10 business days to process (excluding weekends and holidays).
If I want to return the item, will I receive free shipping?
If you received free shipping on your original purchase you will not be entitled to free shipping on an exchange or return. You will be charged the standard ground shipping rate.
What if my order is wrong or the merchandise is defective?
Fleur't Intimates takes pride and care in the products we sell and we inspect all orders before they are shipped. In the unlikely event that a mistake is made or the merchandise is defective, please email email@example.com immediately. We will reimburse you for the standard cost of returning the item(s) to us, and we will not charge you for the shipping costs of the replacement merchandise.
General Shipping Policy
Please note that we can only guarantee the exact delivery date when a customer chooses Express Shipping.
Free ground shipping on orders over $50 within continental USA and Canada (excludes AK, HI, PR, Federal States of Micronesia and American Samoa).
Standard Ground Shipping will arrive 7-10 days after order. You will receive a tracking number however guaranteed delivery is only available with express shipping orders.
Please note: Canada Post is experiencing delays of up to 4 weeks due to unusually high shipping volumes. These delays are beyond our control and we are therefore not responsible. Should you need your package urgently, we recommend you select Express Shipping.
For your convenience, we can expedite your order by UPS for an additional charge:
- $15 for 3-day service
- $25 for 2-day service
- $35 for overnight service. Saturday delivery will incur extra charge.
Deliveries to Alaska, Hawaii and Puerto Rico will be 2nd day aired.
Orders placed outside of the USA are subject to additional shipping charges. We ship our packages via USPS and delivery can take up to 3 weeks. All applicable taxes, duties or international merchant fees will be your responsibility.
Will I have to pay any additional duties & taxes?
You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.
Please be aware that we do not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.
Since these fees are not computed nor applied to orders by Fleur't, please contact your local customs office to find out more information if you are unsure of the charges.
A sweet and comfy Heather Grey nightshirt with racerback styling is perfect all year long. Made with ultra-soft and eco-sensitive MicroModal® fabric, this nighty is accented with our signature lace along the V-neck and racerback. With a shelf bra for light support, this chemise offers more length than most, with coverage to the knee on a woman of average height (5'5").
- Longer racerback nightshirt
- Soft, eco-friendly MicroModal fabric
- Shelf bra
- Scalloped lace detail
Model's height: 5'10"
Hand wash or machine wash on gentle cycle, closed in a mesh bag. Hang to dry.